Refund policy

At ENZO ITALY Pakistan, customer satisfaction is our priority.

Return Eligibility

Products may be returned within 7 days of delivery if:

• The item is unused
• The item is in original packaging
• All accessories and documentation are included
• Proof of purchase is provided

Non-Returnable Items

Returns will not be accepted for:

• Used products
• Products damaged due to misuse
• Items returned without original packaging

Damaged or Incorrect Products

If you receive a defective, damaged, or incorrect product, contact us within 48 hours of delivery with:

• Order number
• Photos of the product
• Description of the issue

Refund Process

Once the returned item is inspected and approved:

• Refunds will be processed within 7–10 business days.
• Refunds will be issued through the original payment method where applicable.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was defective or incorrect.